2x Welfare Benefits Advisers (Macmillan Team) Location: Citizens Advice Worthing (includes travel to other Central & South Sussex Citizens Advice offices & outreaches within Sussex) Hours: 16 per week Salary: £22,000 FTE (£9,513 actual) Contract type: Permanent Interviews: 9th & 11th August 2017

Would you like to be part of a team committed to making a difference? We would love to hear from you. We are looking for two confident and flexible individuals to join the Welfare Benefits Rights Team and provide a high quality, effective and efficient financial support, advice and information service for people affected by cancer. Benefits: • 23 days’ annual holiday (+ bank holidays) • Company Sick Pay • Company pension scheme • Employee Assistance Programme • Flexible employer sensitive to the needs of today’s workforce • Commitment to continued professional development • Working for a locally focused charity dedicated to assisting and empowering the community, and helping influence changes to government policy The Role • To interview clients utilising all communication channels, face-to-face, telephone, email & web chat, providing accurate welfare support, advice and information. • To provide effective casework for clients and manage own caseload. • To liaise with statutory and voluntary organisations such as Department of Work and Pensions, Social Services, and community organisations as appropriate. The Candidate • Recent and relevant experience of providing welfare benefits advice • Experience of effective caseload management • Competent in the use of IT systems • An understanding of the issues and sensitivities involved when dealing with clients living with cancer and their families and carers • A car user is essential due to the need to carry out home visits in rural areas and attend outreach locations across Sussex The Charity • Central and South Sussex Citizens Advice (CASSCA) is a registered charity and part of the national Citizens Advice Network. We operate with the twin aims of the Citizens Advice service; providing advice people need for the problems they face and working to improve the policies and practices that affect people’s lives. The service we provide is free, independent, confidential and impartial advice to everyone on their rights and responsibilities. We value diversity, promote equality and challenge discrimination. • CASSCA delivers a range of advice services, funded by local and national contracts. It works in partnership with a range of stakeholders (including the local authority, Macmillan, Shelter, the Probation Service and various Housing Associations) Citizens Advice experience is not a requirement for this post although an understanding of the service is desirable. Closing date: 4th August 2017 Please note this is not a WSCC post, it is being advertised on behalf of our partner organisation. Please only apply on the partner's direct website as we are unable to accept applications via the WSCC website. Central and South Sussex Citizens Advice is an operating name of Central and South Sussex Citizens Advice Bureau. Company limited by guarantee. Registered in England. Company No. 05551406. Charity number 1116660 (England & Wales). VAT Registration 919 004 735. Authorised and regulated by the Financial Conduct Authority FRN 617546. Registered office: Lower Tanbridge Way, Horsham, West Sussex RH12 1PJ