Scale 3/4/5 – (£16,781 - £22,658 per annum).
Permanent
Full Time (37 hours per week)

The Customer Services Directorate are seeking to fill a customer service advisor post to work within our Customer Service Team – Our team provide a first class service to our customers ensuring the highest standards of customer care are maintained at all times.

Services currently handled by our Customer Services Team include: Cleansing; Environmental Health; Car Parks Council Tax and Business Rates; Benefits; Planning & Building Control; Elections; Housing and Switchboard.

To be part of our skilled and dynamic team, you must:

•Be willing to work as part of a team to provide a high quality service to customers
•Be performance driven and able to achieve performance targets.
•Have experience of working in a pressured environment preferably where advice, guidance
and problem solving skills have been exercised on the telephone as well as face to face.
•Have excellent telephone answering, communication and IT skills
•Be of a flexible nature
•Be a quick learner and willing to develop and learn customer service processes and procedures
•Be able to use a variety of computerised resources to access and process information
•Be able to develop good working relationships with the Customer Services Team and other services within the Council
•Have enthusiasm, drive, commitment and reliability

In return, you will receive an extensive and structured in-house training programme including a training mentor, an excellent package with progression through the pay scales based on completion of training and development activity and a very good working environment.

For an informal chat about the vacancy, please contact Lisa Emmens or Julia Pearman

Further information and an application pack including a Job Description and person specification for the post can be downloaded from our website obtained by post from the Human Resources Section, Arun District Council, Arun Civic Centre, Maltravers Road, Littlehampton, West Sussex, BN17 5LF, or by contacting the 24 hour recruitment line.

CLOSING DATE: 8th August 2017

INTERVIEWS WILL TAKE PLACE 16th August 2017

Arun has a commitment to equality of opportunity in
employment. If you have a disability which makes it
difficult to complete our application form, please contact
the Human Resources Department, who will assist you with your application.

Please note this is not a WSCC post, it is being advertised on behalf of our partner organisation. Please only apply on the partner's direct website as we are unable to accept applications via the WSCC website.