Summer Receptionists - Fixed Term
The University of Chichester is recruiting Conference and Accommodation Summer Receptionists to support our summer business operation when our Halls of Residences and University buildings transform into a commercial hotel, summer school and conference facility.
We are looking for people who have previous experience within a reception/client facing role and can deliver great customer service during our extended summer opening hours. Individuals must be reliable and confident in dealing with a wide range of enquiries from staff, students, contractors, summer B&B and summer school guests.
The successful candidates will be responsible for welcoming, checking in and checking out of guests, taking new bookings, handling finances, ensuring the completion of all associated administration, using and updating the specialist database booking system and ensuring each guests stay is an enjoyable and positive experience.
The department is extremely busy over the summer period, so the ideal candidates must be effective communicators who can work in a team and on their own using their initiative to deliver great customer service. With good IT and literacy skills candidates must be able to think on their feet, be good problem solvers, as well as work in a proactive, calm and flexible approach.
Interview Date: Tuesday 7th or Wednesday 8th May 2019
Start Date: Monday 3rd June 2019
Mandatory Training week 1: Monday 3rd June-Friday 7th June 9.30am - 4.30pm. Every day
Mandatory Training week 2: Monday 10th - Friday 14th June (3 days only) 9.30am-4.30pm
Please note successful candidates must be available for the mandatory training as stated above.
The Conference season officially starts from Monday 17th June until mid-September so good availability is essential during this time.
It is anticipated members will be working on average 3 shifts per week according to current demands. Please note on the application form any days/dates/times you are unable to work and the preferred number of hours you wish to work.
Whilst the department is open 7.30am - 10pm, 7 days a week, the majority of shifts will be 2pm - 10pm Monday to Sunday and Weekends. However there will be some daytime/morning shifts to cover office holiday/sickness and peak days/major events and so candidates will need good availability/flexibility.
Informal enquiries are welcomed and should be directed to the Conference Office: 01243 812140, or email: firstname.lastname@example.org
The University of Chichester welcomes applicants from BAME (Black, Asian and Minority Ethnic) backgrounds as they are currently under-represented.