Do you have a good degree in computer science, maths, engineering or technology or previous technical support experience? Looking for a Company who will invest in your career, who have a flexible working environment and are expanding?

A First Line Technical Support Engineer is required to join a small team of 5, but who are part of a larger technical team, to support business customers with their cloud and web hosting software.

What will you be doing?

• As a systems administrator you'll provide first line support to customers both by phone and email
• Assist with customer back ups and provisioning of servers
• Troubleshoot and resolve issues with hardware, software and network
• 24/7 on call rota basis (additional compensation)

What do you need?

• Either a relevant degree or previous helpdesk experience- qualifications e.g. MCSE/LPI/RHCT/RHCE beneficial.
• Good knowledge of TCP/IP networking and internet protocols as well as basic systems administration skills - Windows/Linux (server setup and configuration)
• Excellent customer service skills, able to build rapport and good telephone manner
• Familiarity with some webhosting software beneficial - Apache, cPanel, IIS
• Ideally full UK driving license but shuttle bus available from Guildford and Godalming train stations

What's on offer?

• Salary base of £20,000 to £22,000
• Discretionary bonus
• Private healthcare (incl dental),
• Life insurance,
• Critical illness insurance,
• 25 days' holiday plus bank holidays,
• Holiday reward scheme,
• Childcare vouchers
• Loads of incentives, training support to achieve further exams, education, bonuses for additional qualifications achieved, and gadgets available.
• Flexi hours unless taking shuttle bus.