We are looking for a highly motivated Team Leader to help lead our day Hostel services, supporting the Residential Services Manager with the coordination and delivery of our service.

This is an exciting role which requires you to have strength in leadership and managing a team through being proactive and inspiring. The role will involve supervising and providing ongoing coaching and training to new and existing staff, managing the day to day running of the service and to work closely with other teams to share best practice to provide trauma informed support to our clients.

The successful candidate will be able to demonstrate appropriate knowledge and experience of supporting homeless clients, some with mental ill health and substance misuse issues, to move into and maintain independent living.   

In order to be successful in this role you will need:

• To support new and existing staff in developing skills and knowledge and provide training.
• Provide 1:1 supervision
• Support with the daily running of the hostel
• Develop and sustain effective and positive working relationships with a diverse range of partners to ensure positive outcomes for clients – advocacy work.
• Strong written and verbal communication skills. IT skills necessary to undertake all administrative and reporting requirements.
• Able to manage workload to meet a range of conflicting deadlines – and to support the Residential services manager.
• Excellent crisis management skills and ability to deal with confrontational and stressful situations as a team leader to deescalate and manage the team and clients.

The benefits of working at Stonepillow:

• Actively supporting those in need in your local community
• Healthcare and wellbeing support including access to in-app virtual appointments with NHS registered GPs and access to a comprehensive Employee Assistance programme with face-to-face counselling.
• A medical cashback scheme and retail discounts
• Stakeholder pension, employer contribution of 5%
• 25 days holiday plus bank holidays (pro rata)

A bit about us:

Stonepillow support and empower homeless and vulnerable people with compassion and commitment to achieve sustainable independence and wellbeing and make positive changes in their lives.

It is essential that you have a non-judgmental and enabling approach to supporting single homeless and vulnerable adults and have experience and knowledge of health housing and work issues facing service users who are in recovery.

Stonepillow is committed to safeguarding children, young people and vulnerable adults.  All post holders are subject to a satisfactory enhanced Disclosure and Barring Service (DBS) check.

We reserve the right to close this vacancy early if a high volume of applications have been received. 

Early applications are encouraged, interviews will commence before the closing date if suitable candidates are identified

• Please view the Hostel Team Leader JD new document
• Please view the Team Leader Person Specification document